Your Trusted Source of Rare Care Management

Effective Date: June 1, 2018

IF YOU ARE EXPERIENCING A MEDICAL CRISIS, PLEASE CALL 911 OR CONTACT YOUR LOCAL EMERGENCY ASSISTANCE SERVICE IMMEDIATELY.

IF YOU ARE NOT FEELING WELL, PLEASE CONTACT AN APPROPRIATE HEALTH CARE PROFESSIONAL.

Read these Terms of Use (this "Agreement") for important information about our health content and our Service (as defined below).

Please read this Agreement carefully and completely before using www.accordant.com (the "Site") or any services or goods provided through or in connection with the Site or by Accordant Health Services, LLC or one of its subsidiaries or affiliates (collectively "Accordant"). By tapping or clicking "I agree," "I accept" or any other similar button or box with respect to this Agreement, or by using the Site, you expressly agree to be bound by this Agreement, by and between you and Accordant, which incorporates by this reference any additional terms and conditions posted by Accordant through the Site, or otherwise made available to you by Accordant. Notwithstanding the foregoing, this Agreement does not govern your use of other sites or apps (including services on other sites or apps) operated by any affiliate of Accordant, such as www.cvs.com, www.cvs.com/photo, or optical.cvs.com (the use of any of which is governed by a separate Terms of Use currently available at www.cvs.com/help/terms_of_use.jsp) ). The information and resources contained on and accessible through the Site are made available by Accordant and its suppliers and vendors, and other third parties, in each case subject to your agreement to the terms and conditions of this Agreement.

THIS AGREEMENT CONTAINS A MANDATORY ARBITRATION OF DISPUTES PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS.

BY USING THE SITE, YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT. IF YOU ARE ACCESSING OR USING THE SITE ON BEHALF OF, OR FOR THE BENEFIT OF, ANY OTHER PERSON (A "BENEFICIARY"), YOU REPRESENT THAT YOU HAVE THE LEGAL AUTHORITY TO BIND SUCH BENEFICIARY TO THIS AGREEMENT; IF YOU DO NOT HAVE SUCH LEGAL AUTHORITY, SUCH BENEFICIARY WILL NOT ACCESS, USE OR OTHERWISE BENEFIT FROM THE SITE. References to "you" and "your" in this Agreement will refer to both the individual using the Site and any such Beneficiary.

We may update this Agreement at any time, and may notify you of such updates by any reasonable means, including by posting the updated Agreement to the Site. Any changes in updating this Agreement will not apply to any dispute between you and us arising prior to the date on which we posted the updated Agreement, or otherwise notified you of such updated Agreement. The "Last Updated" legend above indicates when this Agreement was last changed. YOU AGREE TO PERIODICALLY REVIEW THIS PAGE TO DETERMINE IF THIS AGREEMENT HAS BEEN UPDATED. YOUR CONTINUED USE OF THE SITE FOLLOWING ANY UPDATES TO THIS AGREEMENT SHALL CONSTITUTE NOTICE AND ACCEPTANCE OF THE UPDATED AGREEMENT.

If you enter into any other agreement with Accordant, then this Agreement is in addition to the terms of such other agreement. Accessing or using the Site or entering into this Agreement does not guarantee that you are eligible to receive services from us or obligate us to provide any service to you or enter into any other agreement with you. General eligibility guidelines for treatment may be provided through this Site, but, notwithstanding anything in this Agreement or on the Site to the contrary, we reserve the right, in our sole discretion, to determine whether and to what extent you are eligible to receive any of our services. If, in our sole discretion, you are ineligible to receive our services, we may (but have no obligation to) refer you to your health plan

OUR HEALTH CONTENT DESCRIBES GENERAL PRINCIPLES OF HEALTH CARE THAT SHOULD NOT IN ANY EVENT BE CONSTRUED AS SPECIFIC INSTRUCTIONS FOR INDIVIDUAL PATIENTS. This material is not intended as a guide to self-medication or as a substitute for proper medical advice, diagnosis, or treatment. It is for reference only and should not be used to determine treatment for specific medical conditions. You should never disregard, avoid or delay obtaining medical advice from a licensed practitioner because of educational or health related information made available through the Site. The Site and its educational or health related information and resources are not intended and must not be taken as the rendering of medical, nursing, or professional health care advice or services, or the practice of medicine, nursing, or professional health care in any jurisdiction. You should discuss the information provided with a physician, nurse, pharmacist, or other licensed health care professional. You should also check product information (including package inserts) regarding dosage, precautions, warnings, interactions, and contraindications before administering or using any device, drug, herb, vitamin, or supplement discussed on the Site.

You understand and agree that neither Accordant nor its vendors are responsible for any claim, loss, or damage directly or indirectly resulting from your use of the Site or the information resources contained on or accessible through the Site.

Proper treatment of health conditions depends upon a number of factors, including, but not limited to, your medical history, diet, lifestyle, and medication regimen. Your health care provider can best assess and address your individual health care needs. You should consult with your health care provider before starting a new diet, fitness, or supplement regimen.

Information and statements about dietary supplements have not been evaluated by the U.S. Food and Drug Administration and are not intended to diagnose, treat, cure, mitigate, or prevent any disease or health condition. Accordant does not endorse manufacturers' or others' claims about the efficacy of these products. We specifically disclaim any guarantee or warranty, express or implied, with respect to any products or services sold, including any warranty of merchantability or fitness for a particular purpose. No information conveyed by Accordant either orally or in writing shall create such a warranty.

Accordant does not provide any form of insurance. The inclusion of information about any particular service or product does not indicate anything about whether any insurance plan may or may not provide benefits with respect to that service or product.

Please note that references to or descriptions or images of products or services on the Site should not be interpreted as endorsements of such products or services whether such products or services are made available by Accordant or by third parties.

For purposes of this Agreement, "Materials" includes user IDs, email addresses, passwords, comments, photographs, images, graphics, text and data, and any other forms of materials or information submitted by you through or otherwise in connection with the Site, regardless of whether such information is posted publicly or with password protection.

The Site is not designed or intended to be used as a disaster recovery or emergency data storage facility and you are responsible for creating and maintaining copies of your Materials prior to posting, uploading, or otherwise submitting such Materials through the Service.

Accordant and its suppliers and vendors have no obligation of any kind with respect to Materials and are not required to assess or otherwise determine the validity or legitimacy of any complaints or demands that they may receive regarding any Materials that you may use or allow others to use in connection with the Service (including Materials posted or submitted to the Service) before Accordant and its suppliers and vendors take any remedial action that they consider, in their sole discretion, to be appropriate.

NEITHER ACCORDANT NOR ITS SUPPLIERS OR VENDORS CONTROL THE MATERIALS POSTED OR SUBMITTED TO THE SITE, NOR DO WE OR THEY HAVE ANY OBLIGATION TO (A) MONITOR, SCREEN, POLICE, EDIT, OR ACKNOWLEDGE RECEIPT OF THOSE MATERIALS FOR COMPLIANCE WITH APPLICABLE LAWS OR THIS AGREEMENT, OR (B) EVALUATE THOSE MATERIALS FOR INDICATIONS OF A NEED FOR MEDICAL ATTENTION OR PROVIDE MEDICAL ADVICE IN RESPONSE. YOU MAY FIND SOME OF THE MATERIALS POSTED BY OTHER USERS TO BE OFFENSIVE, HARMFUL, INACCURATE, OR DECEPTIVE. YOU SHOULD USE CAUTION AND COMMON SENSE WHEN USING THE SITE. IF YOU CHOOSE TO MAKE ANY OF YOUR PERSONALLY IDENTIFIABLE OR OTHER INFORMATION PUBLICLY AVAILABLE THROUGH THE SITE, YOU DO SO AT YOUR OWN RISK.

Although Accordant reserves the right to correct any errors, omissions, or inaccuracies, we do not accept any responsibility for the accuracy, reliability, currency, or completeness of any information, content, materials, services, products, merchandise, functionality, or other resources (collectively, "Resources") available on or accessible through the Site (even typographical or imaging errors), including the substance, accuracy, or sufficiency of any service or product information listed on the Service. Further, we do not represent that the Site will operate without interruption or error.

Accordant does not accept any liability for the consequences arising from the application, use, or misuse of any Resources contained on or made available through the Site, including any injury and/or damage to any person or property as a matter of product liability, negligence, or otherwise.

Accordant further disclaims any responsibility for the accuracy, reliability, currency, availability, or completeness of any Resources found on any third-party sites that link to or from the Site. Accordant also does not accept any responsibility for technical failures or for unauthorized access of user transmissions or Materials by third parties.

Your use of (including any access to) the Site and any other Internet sites, including any Resources contained on, or otherwise made available by, them, is solely at your own risk.

Accordant and its suppliers and vendors will attempt to keep the information, services, and resources accessible through the Site timely and accurate, but make no guarantees, and disclaim any implied warranty or representation about the Site's accuracy, relevance, timeliness, completeness, reliability, security, or appropriateness for a particular purpose.

ACCORDANT AND ITS VENDORS DISCLAIM ALL EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES REGARDING THE INFORMATION, CONTENT, SERVICES, MATERIALS, FUNCTIONALITY, AND ANY OTHER RESOURCES AVAILABLE ON OR ACCESSIBLE THROUGH THE SERVICE, INCLUDING (WITHOUT LIMITATION) ANY IMPLIED WARRANTIES, OR NON-INFRINGEMENT. ALL SUCH INFORMATION, CONTENT, SERVICES, MATERIALS, FUNCTIONALITY, AND OTHER RESOURCES ARE MADE AVAILABLE "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND.

Without limiting the generality of the foregoing, Accordant makes no representation or warranty that the quality of any services, information, or other materials obtained through the Site will meet your expectations, or that any password protection or other security measures for Materials that you may use or allow others to use in connection with the Site will prevent unauthorized access to such Materials, or that any such Materials will not be accessed or misused by any other party.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ACCORDANT OR ITS VENDORS, OR ITS OR THEIR RESPECTIVE EMPLOYEES, OFFICERS, DIRECTORS, AGENTS, AFFILIATES, SUPPLIERS, VENDORS, LICENSORS, CO-BRANDERS, OR PARTNERS (COLLECTIVELY, "ACCORDANT PARTIES") BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER RESULTING FROM ANY LOSS OF USE, LOSS OF DATA, LOSS OF PROFITS, BUSINESS INTERRUPTION, LITIGATION, OR ANY OTHER PECUNIARY LOSS, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR OTHERWISE ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE, OPERATION, OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE, ANY DEFECTS IN THE SITE, OR WITH THE PROVISION OF, OR FAILURE TO MAKE AVAILABLE, ANY INFORMATION, SERVICES, PRODUCTS, MATERIALS, OR OTHER RESOURCES AVAILABLE ON OR ACCESSIBLE THROUGH THE SITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Neither Accordant nor its vendors guarantee the sequence, accuracy, or completeness of any information or content on this or any other Internet sites and shall not be liable in any way to you or anyone else who may use the information or content or to whom the information or content may be furnished, for any delays, inaccuracies, unavailability, errors, or omissions therefrom or in the transmission or delivery of all or any part thereof or for any damage arising therefrom or occasioned thereby.

THE OPERATION OF THE SITE MAY BE AFFECTED BY NUMEROUS FACTORS BEYOND ACCORDANT'S OR ITS VENDORS' CONTROL. THE OPERATION OF THE SITE, WHETHER BY ACCORDANT, OR ITS VENDORS, MAY NOT BE SECURE. SECURITY AND PRIVACY RISKS CANNOT BE ELIMINATED. PASSWORD PROTECTION AND ANY OTHER SECURITY MEASURES MAY NOT PREVENT UNAUTHORIZED ACCESS TO MATERIALS YOU MAY USE OR ALLOW OTHER PERSONS TO USE IN CONNECTION WITH THE SITE, INCLUDING MATERIALS POSTED OR SUBMITTED TO THE SITE.

ANY LIABILITY ON THE PART OF THE CVS PARTIES, IN THE AGGREGATE, SHALL NOT EXCEED THE FEES PAID BY YOU SOLELY FOR THE RIGHT TO USE THE PARTICULAR INFORMATION OR SERVICE PROVIDED BY ACCORDANT HEREUNDER OR $25, WHICHEVER IS GREATER.

You acknowledge and agree that the limitations set forth above are fundamental elements of this Agreement and access to the Site would not be provided to you absent such limitations

You hereby agree to indemnify, defend, and hold the CVS Parties harmless from any liability, loss, claim, and expense (including reasonable attorneys' fees) related to or arising out of your use of the content on the Site, or any Materials that you submit, post, or transmit through the Site, your use of the Site, your connection to the Site, your violation of this Agreement, or your violation of any rights of another.

Accordant and its vendors may change or modify the information, services, materials, and any other Resources contained on or accessible through the Site, or discontinue the Site altogether, at any time without notice.

You agree to use the Site only for lawful purposes. You agree not to interrupt or attempt to interrupt the operation of the Site in any way. Any conduct by you that, in our sole discretion, restricts, inhibits, or interferes with the ability of any other user to enjoy the Site (including by means of hacking or defacing any portion of the Site, or by engaging in spamming, flooding, or other disruptive activities, including with respect to the servers or networks used to make the Site available) will not be tolerated. You are strictly prohibited from communicating on or through the Site (including in connection with any Materials) any unlawful, harmful, offensive, threatening, abusive, libelous, harassing, defamatory, vulgar, obscene, profane, hateful, fraudulent, sexually explicit, racially, ethnically, or otherwise objectionable material of any sort, including, but not limited to, any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or international law. We reserve the right to terminate or suspend your use of (including any access to) the Site, or parts of the Site, without notice, if we believe, in our sole discretion, that it is in violation of this Agreement, our requirements, or any applicable law, or it is harmful to our interests or the interests, including intellectual property or other rights, of another user or any other third party, including any of our partners, affiliates, sponsors, providers, licensors, or merchants.

You must not post, transmit, or otherwise make available through or in connection with the Service any virus or other computer code, file, or program that is potentially harmful or invasive or intended to damage or hijack the operation of, or to monitor the use of, any hardware, software, or equipment.

You agree to provide true, accurate, current, and complete information in connection with the any account you open on the Site. It is your responsibility to maintain and promptly update this account information to keep it true, accurate, current, and complete. If you provide any information that is fraudulent, untrue, inaccurate, incomplete, or not current, or we have reasonable grounds to suspect that such information is fraudulent, untrue, inaccurate, incomplete, or not current, we reserve the right to suspend or terminate your account without notice and refuse any and all current and future use of the Site. Because any termination of your access to the Site may be effected without prior notice, you acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and bar any further access to such files or the Site. Furthermore, you agree that we shall not be liable to you or any third party for any termination of your access to your account or the Site.

You may be asked to supply a user ID and password and other information to register an account with or to use all or part of the Site. We may refuse to grant you a user ID that impersonates someone else, is or may be illegal, is or may be protected by trademark or other proprietary rights law, is vulgar or otherwise offensive, or may cause confusion, as determined by us in our sole discretion. For security reasons, user IDs and passwords must be non-obvious, hard-to-guess, confidential, and changed on a regular basis, and you must log out at the end of each session. You are responsible for maintaining the confidentiality of your user ID and password and are fully responsible for all activities (including purchases, as applicable) that occur in connection with your user ID or password such that, for all purposes under this Agreement, any activities in connection with your user ID or password will be deemed to be your activities. You agree to immediately notify us of any unauthorized use of either your user ID or password or any other breach of security. You further agree that you will not permit others, including those whose accounts have been terminated, to access the Site using your user ID or password. All user IDs and passwords remain the property of Accordant, and may be cancelled or suspended at any time by Accordant without any prior notice or any liability to you or any other person. Accordant is not under any obligation to verify the actual identity or authority of the user of any user ID or password. If Accordant, in its sole discretion, considers a password to be insecure, then Accordant may cancel the password.

You must respond promptly to all email and other correspondence from Accordant, including without limitation email and correspondence concerning complaints or concerns regarding your use of the Site and the use of your account.

Your submission of information through the Site is governed by our Privacy Policy, which, among other things, explains how we seek to protect the privacy of the personal information that you provided to us through the Site.

You are responsible for obtaining, maintaining and paying for all hardware, software, and all telecommunications and other services needed for you to use the Site.

This Agreement is effective until terminated by either party. If you no longer agree to be bound by this Agreement, you must cease your use of the Site, including any access thereto. Your use of the Site is at your sole risk. If you are dissatisfied with the Site, its content, or any of the terms, conditions, and policies of this Agreement, your sole and exclusive legal remedy is to discontinue using the Site.

If you breach any provision of this Agreement, then you may no longer use the Site. Accordant or its vendors may at any time and for any reason, with or without cause, and in their sole discretion, immediately: (i) suspend or terminate (in whole or in part) your authorization to use the Site and any membership and account you may have; (ii) suspend or terminate and permanently delete and destroy any user ID, password, URL, IP address, or domain name; (iii) remove from the Site and permanently delete and destroy any Materials (or any components thereof) that you or others may have posted or submitted to the Site (and for purposes of this Agreement, "posted" and "submitted" includes transmission on or through the Internet and in hardcopy format through facsimile or post) for any reason or no reason; (iv) restrict access to the Materials posted or submitted to the Site and to any account you may have; and (v) prohibit you from any future use of the Site; all without any prior notice or liability to you or any other person.

If this Agreement is terminated for any reason, then: (a) this Agreement will continue to apply and be binding upon you in respect of your prior use of the Site (and any unauthorized further use of the Site), (b) Accordant may immediately remove from the Site and permanently delete and destroy any Materials that you or others may have posted or submitted to the Site without any prior notice or liability to you or any other person; and (c) any rights or licenses granted to us under this Agreement will survive such termination.

Subject to your compliance with this Agreement, Accordant grants to you, solely for so long as you are permitted by us to use the Site, a limited, revocable, non-exclusive, non-transferable license to access, use, and display the Site (including any content or other materials generally made available through the Site to users of the Site) solely for your personal, non-commercial use. No title, rights, or interests in any content or other materials made available by the Site are afforded to you; to the extent that you are authorized to download any such materials via the Site, any such downloaded materials will be for your own personal, non-commercial use only.

As between you and Accordant, Accordant owns the Site and all the content on the Site, including text, graphics, legends, customized graphics, original photographs, data, images, music, audio and video clips, typefaces, titles, button icons, logos, designs, words or phrases, page headers, and software as well as the design, coordination, arrangement, enhancement, and presentation of this material. The Site and all the content on the Site is subject to trademark, service mark, copyright, and/or other intellectual property rights held by Accordant or its vendors. Any trademark or copyright notices may not be deleted or altered in any way. Accordant's trademarks and copyrights may not be used in connection with any products or services that are not offered by or on behalf of Accordant, or in any manner that is likely to cause confusion or otherwise violate our rights. You acknowledge that these rights are valid and protected in all forms, media, and technologies existing now or hereinafter developed.

Copying, publishing, broadcasting, re-broadcasting, webcasting, transmitting, modifying, deleting, augmenting, distributing, downloading, storing, reproducing, sublicensing, adapting, creating derivative works of any content available through the Service, or posting or otherwise making available this content (including selected portions of this content) in any manner on any network computer, broadcast media, or other technologies existing now or hereinafter developed for unauthorized publication or commercial use without the prior written consent of Accordant is strictly prohibited. You hereby agree not to reproduce, duplicate, copy, sell, resell, decompile, disassemble, or exploit for any purpose other than for your personal, non-commercial use the Site (including any portion thereof) or the use (including any access to) thereof, or to collect any information about Site visitors or users of the Site, or otherwise systematically download and store Site content. You represent, warrant, and agree that you will not send, upload, post, reproduce, transmit, or distribute any communication, content, or Material of any type through the Site or otherwise to Accordant that infringes or violates any rights of any party or violates this Agreement.

If you submit or otherwise provide to Accordant any communications, content, or Material, including, without limitation, any personal or commercial information, idea, concept, or invention, you hereby irrevocably grant to Accordant an unrestricted, worldwide, perpetual, sublicensable (through multiple tiers), royalty-free license to use, reproduce, display publicly, perform, publish, transmit, distribute, and otherwise exploit such Materials in any medium and for any purpose, and you further agree that Accordant is free to use any ideas, concepts, or know-how that you or individuals acting on your behalf provide to Accordant in accordance with the foregoing license grant. You further irrevocably waive any "moral rights" or other rights with respect to attribution of authorship or integrity of materials regarding Materials, ideas, concepts, or know-how provided to Accordant that you may have under any applicable law under any legal theory.

When you send emails or other electronic messages to us or in connection with the Site, you are communicating with us electronically and consent to our review and analysis of such messages and to receive return communications, if any, from us electronically. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

If you enable location-based services on your computer or other device in connection with your use of the Site, you expressly consent to Accordant or its vendors collecting the precise location information of your device. This information may be used in accordance with the Privacy Policy for the Site. Please see the Privacy Policy for further information.

By providing your residential or wireless phone and/or fax number(s) to Accordant, you expressly consent to receive marketing and non-marketing autodialed and/or prerecorded calls, text messages and faxes (including fax advertisements) from or on behalf of Accordant at the number(s) provided. Your consent to receive calls or texts on your wireless device is not a condition of any purchase. Consent may be revoked at any time by calling the toll-free number at 1-800-948-2497 or faxing your opt-out request to 1-401-652-0893. You may also send an opt-out request via email to do_not_call@cvscaremark.com with the phone and/or fax number you wish to opt-out. Your wireless carrier's standard message and data rates may apply.

The Site may contain links to, or otherwise make available, third-party sites, services, products, information, content, materials, merchandise, functionality, and/or other resources ("Third Party Resources"). These links and access are provided for your convenience and reference only. We do not control such Third Party Resources and, therefore, we are not responsible for such Third Party Resources, or any content posted on or made available by such Third Party Resources. Be aware that Accordant does not control, makes no guarantees about, and disclaims any express or implied representations or warranties about such Third Party Resources, including without limitation the security of any Materials, or the accuracy, relevance, timeliness, completeness, or appropriateness for a particular purpose of the information or the resources contained on or made available by such Third Party Resources or any other Internet sites. We reserve the right to terminate such links or such access at any time. The fact that we offer such links or access should not be construed in any way as an endorsement, authorization, or sponsorship of such Third Party Resources, or any content made available thereby. Because some Third Party Resources employ automated search results or otherwise link you to Third Party Resources containing information that may be deemed inappropriate or offensive, we cannot be held responsible for the accuracy, copyright compliance, legality, or decency of material contained in or made available by Third Party Resources, and you hereby irrevocably waive any claim against us with respect to such Third Party Resources. Your use of any Third Party Resources is at your own risk and is subject to any additional terms, conditions, and policies applicable to such Third Party Resources (such as Terms of Service or Privacy Policies of the providers of such Third Party Resources).

This Agreement, your use of the Site, all transactions through the Site, and all related matters, regardless of your location, are governed solely by, and construed solely in accordance with, the laws of the United States (including federal arbitration law) and the State of New York, excluding any rules of private international law or the conflict of laws which would lead to the application of any other laws. This Agreement will not be governed by the U.N. Convention on Contracts for the International Sale of Goods.

EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, ALL DISPUTES ARISING OUT OF OR RELATED TO THIS AGREEMENT OR ANY ASPECT OF THE RELATIONSHIP BETWEEN YOU, ON THE ONE HAND, AND ACCORDANT OR ITS SUPPLIERS OR VENDORS, ON THE OTHER HAND, WHETHER BASED IN CONTRACT, TORT, STATUTE, FRAUD, MISREPRESENTATION, OR ANY OTHER LEGAL THEORY, WILL BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY AND YOU AGREE THAT ACCORDANT AND YOU ARE EACH WAIVING THE RIGHT TO TRIAL BY A JURY. YOU AGREE THAT ANY ARBITRATION UNDER THIS AGREEMENT WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED AND YOU ARE AGREEING TO GIVE UP THE ABILITY TO PARTICIPATE IN A CLASS ACTION. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (currently available at https://www.adr.org/aaa/faces/rules/searchrules/rulesdetail?doc=ADRSTAGE2021424), as amended by this Agreement. The arbitrator will conduct hearings, if any, by teleconference or videoconference, rather than by personal appearances, unless the arbitrator determines upon request by you or by us that an in-person hearing is appropriate. Any in-person appearances will be held at a location which is reasonably convenient to both parties with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, such determination should be made by the AAA or by the arbitrator. If you are able to demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, Accordant will pay as much of your filing and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive. The arbitrator's decision will follow the terms of this Agreement and will be final and binding. The arbitrator will have authority to award temporary, interim, or permanent injunctive relief, or relief providing for specific performance of this Agreement, but only to the extent necessary to provide relief warranted by the individual claim before the arbitrator. The award rendered by the arbitrator may be confirmed and enforced in any court having jurisdiction thereof. Notwithstanding any of the foregoing, nothing in this Agreement will preclude you from bringing issues to the attention of federal, state, or local agencies and, if the law allows, they can seek relief against us for you.

With the exception of any of the language above in this Dispute Resolution provision relating to the waiver of class and representative actions, if a court decides that any part of this Dispute Resolution provision is invalid or unenforceable, the other parts of this Dispute Resolution provision shall still apply. If a court decides that any aspect of the language above in this Dispute Resolution provision relating to the waiver of class and representative actions is invalid or unenforceable, then the entirety of this Dispute Resolution provision shall be null and void. The remainder of the Agreement will continue to apply and be unaffected by this severability provision.

The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that materials available on the Site infringe your rights under U.S. copyright law, you (or your agent) may send to Accordant a written notice by mail, e-mail, or fax, requesting that Accordant remove such material or block access to it. If you believe in good faith that someone has wrongly filed a notice of copyright infringement against you, the DMCA permits you to send to Accordant a counter-notice. Notices and counter-notices must be sent in writing and meet the then-current statutory requirements imposed by the DMCA (see http://www.copyright.gov/ for details), which, with respect to notices of infringement, currently include, among other requirements, the following:

1. Sufficient information identifying the copyrighted work(s) believed to be infringed.

2. Sufficient information identifying the allegedly infringing material(s) and the location of such material(s) in order to permit Accordant to locate such material(s).

3. A statement from the owner (or the owner's authorized representative) of the copyrighted work(s) believed to be infringed that such owner or authorized representative has a good faith belief that the allegedly infringing materials are used in a manner not authorized by the copyright owner, its agent, or the law.

4. Contact information for the complaining party, including a mailing address, a telephone number, and, if available, an email address.

5. A statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on the copyright owner's behalf.

6. A signature or the electronic equivalent from the owner (or the owner's authorized representative) of the copyrighted work(s) believed to be infringed.

Notices and counter-notices must be sent in writing to Accordant's DMCA agent as follows:

DMCA Agent, Legal Department
Mail: Accordant, One CVS Drive, Woonsocket, R.I. 02895 Mail Code 1160
Email: DMCA@cvshealth.com
Fax: 401-765-7887

Accordant's DMCA agent can also be reached at the following phone number: 401-765-1500.

The Site may contain or make available forward-looking statements within the meaning of the federal securities laws. In addition, CVS Health Corporation and its subsidiaries, including Accordant (collectively, "CVS Group"), and its and their representatives may, from time to time, make written or verbal forward-looking statements, including statements contained in CVS Health Corporation's filings with the U.S. Securities and Exchange Commission ("SEC") and in the CVS Group's reports to stockholders, press releases, webcasts, conference calls, meetings, and other communications. Generally, the inclusion of the words "believe," "expect," "intend," "estimate," "project," "anticipate," "will," "should," and similar expressions identify statements that constitute forward-looking statements. All statements addressing operating performance of CVS Health Corporation or any subsidiary, events, or developments that the CVS Group expects or anticipates will occur in the future, as well as statements expressing optimism or pessimism about future operating results or events, are forward-looking statements within the meaning of the federal securities laws. The forward-looking statements are and will be based upon management's then-current views and assumptions regarding future events and operating performance, and are applicable only as of the dates of such statements. The CVS Group undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events, or otherwise. By their nature, all forward-looking statements involve risks and uncertainties. Actual results may differ materially from those contemplated by the forward-looking statements for a number of reasons as described in CVS Health Corporation's SEC filings, including those set forth in the Risk Factors section of CVS Health Corporation's current Form 10-K filed with the SEC. There can be no assurance that CVS Health Corporation has correctly identified and appropriately assessed all factors affecting its business. Additional risks and uncertainties not presently known to CVS Health Corporation or that it currently believes to be immaterial also may adversely impact the CVS Group. Should any risks and uncertainties develop into actual events, these developments could have a material adverse effect on the CVS Group's business, financial condition, and results of operations. For these reasons, you are cautioned not to place undue reliance on the CVS Group's forward-looking statements.

In addition to the rights and privileges described in the terms, conditions, and policies outlined above, we further reserve the right to elect to electronically monitor areas of the Site and may disclose any content, records, or electronic communication of any kind if required to do so by any law, regulation, or government request, if we believe that such disclosure is necessary or appropriate to operate the Site, or to protect our rights or property, or the rights of the users, partners, affiliates, sponsors, providers, licensors, or merchants. If alerted to allegedly infringing, defamatory, damaging, illegal, or offensive content, we may investigate the allegation and determine in our sole discretion whether to remove or request the removal of such content from the Site.

We control the Site from our corporate offices within the United States of America, and the Site is not intended to subject Accordant to any non-U.S. jurisdiction or law. By using (including any access to) the Site you agree that such use (including any such access) is subject to the terms, conditions, and policies of this Agreement as well as applicable laws. The Site may not comply with legal requirements of foreign countries. Other countries may have laws, regulatory requirements, and medical practices that differ from those in the United States of America. Any portion of the Site or any other service provided by Accordant is void where and to the extent prohibited by law, and you may not use the Site where it would be illegal to do so. We may limit the availability of the Site at any time, in whole or in part, to any person, geographic area, or jurisdiction that we choose.

Our failure to insist upon strict performance of any provision of this Agreement shall not be construed as an implicit waiver of any provision or right.

If any part of this Agreement is ruled to be unenforceable, then such part shall be severed, with the remainder of the Agreement remaining in full force and effect. This Agreement constitutes the entire agreement between you and Accordant governing your use of the Site. You may not assign, transfer, or sublicense any or all of your rights or obligations under this Agreement without our express prior written consent. We may assign, transfer, or sublicense any or all of our rights or obligations under this Agreement without restriction.

We hereby notify you that parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist you in limiting access to material that is harmful to minors. Information identifying current providers of such protections is available from https://en.wikipedia.org/wiki/Comparison_of_content-control_software_and_providers. Please note that Accordant does not endorse any of the products or services listed on such site.

If you have any questions or concerns about this statement, or about the way your information is collected and used, please Contact Us or call us toll-free at 1-866-443-0933 or email us at privacy.officer@cvscaremark.com. If you have any questions about the content of this Privacy Policy, please contact the Accordant Privacy Office at the following address:

Accordant Health Services

Quality Department

4900 Koger Boulevard, Suite 100

Greensboro, NC 27407

Telephone: 1-800-948-2497

TDD/TTY: 1-800-735-2962

You can also contact CVS Caremark at:

CVS Caremark Corporation

P.O. Box 52072

Phoenix, AZ 85072-2072

Hotline: 1-866-433-0933 or privacy.officer@cvscaremark.com>

California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210

Effective Date: June, 1, 2018

This Privacy Policy describes how Accordant Health Services, LLC, a CVS Caremark company (“Accordant”, “we” or “us”) may collect information about you through your interactions with us, or on our websites and mobile applications (collectively, the "Services"). By using the Services, you agree to the terms of this Privacy Policy. If you have any questions or concerns about this Privacy Policy, or about the way your information is collected and used, please call us toll-free at 1-866-443-0933.

To the extent that information collected through the Services is patient information provided to obtain treatment, this information is governed by your Health Plan's Notice of Privacy Practices and not this Privacy Policy. If you have questions about which policy applies to information you have provided, please do not hesitate to call us toll-free at 1-866-443-0933 or email us at privacy.officer@cvscaremark.com.

We may change this Privacy Policy. The "Effective Date" legend at the top of this page indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on the Services. Your use of the Services following these changes means that you accept the revised Privacy Policy.

We do not knowingly collect personal information online from any person we know to be under the age of 13 and instruct users under 13 not to send us any information to or through the online Services.

The online Services are designed for users from, and are controlled and operated by us from, the United States. By using the Services, you consent to the transfer of your information to the United States or storage of your information in the United States, which may have different data protection rules than those of your country.

We want you to understand how personal information you provide to us is collected and used. Personal information is any information that we can use to identify, locate, or contact you. We may collect and store your personal information when you provide it to us or to our service providers. Some examples of personal information we collect and when we collect it include:

Registration: We collect your personal information when you register for services on the website.

Contact Information: Accordant collects personal information from users of the Website who are interested in receiving information about our products or services, such as e-mail alerts, newsletters, and other notifications.

Information from Your Health Plan or Employer: We receive certain personal information about you from your health plan or employer so that we can provide our core services to you. If you have questions about the information your health plan or employer may have shared with us, please contact your health plan or your employer's human resources department.

Surveys: From time to time, Accordant requests information from you via surveys on the Website. Participation in these surveys is voluntary, and the information collected is used in accordance with this Privacy Policy. You may contact us regarding any survey as set forth under "Contact Information," below.

If you choose not to provide your personal information to us, we may not be able to provide you with requested products, services or information.

If you submit any personal information relating to other people in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

We may combine the information collected from you through the Services with information we receive from and about you from other online and offline sources and use the combined information in accordance with this Privacy Policy. Our goal is to offer you clinical messaging, products, services, and other content to help improve your health.

We use your personal information to respond to your requests, such as to schedule your appointment, contact you with information about your appointment, send you email alerts, send you newsletters, and to provide you with related customer service. We may also use your information to send and administrative information to you, including through the use of push notifications in our apps.

We may use and disclose your personal information to provide and coordinate the treatment and services you receive.

We may disclose your personal information to other third parties, such as pharmacies, doctors, hospitals, and other health care providers to assist them in providing care to you or for your care coordination. In some instances, uses and disclosures of your personal information for these purposes may be made through a Health Information Exchange or similar shared medical record or system.

We may use your personal information to personalize your experience on the Website and when interacting with us, including by presenting products and offers tailored to you, and for our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing our Services and new products and services, determining the effectiveness of our educational, awareness or promotional campaigns, and operating and expanding our business activities.

In the event that Accordant or some or all of our business, assets or stock are sold or transferred (including in connection with any bankruptcy or similar proceedings) or used as security, or to the extent we engage in business negotiations with third parties, personal information may be transferred to or shared with third parties as part of any such transaction or negotiation in a manner permitted by HIPAA.

To the extent permitted by applicable law, we may provide personal information to our affiliated businesses or to our business partners, who may use it to send you marketing and other communications.

We may disclose personal information to our service providers, who provide services such as website hosting, data analysis, payment processing, order fulfilment, information technology and related infrastructure provision, customer service, email delivery, auditing, and other services.

If we are requested by law enforcement officials or judicial authorities to provide personal information, we may do so. In matters involving claims of personal or public safety or in litigation where the information is pertinent (including to allow us to pursue available remedies or limit the damages that we may sustain), we may use or disclose personal information, including without court process. We may also use or disclose personal information to enforce our terms and conditions, to protect our operations or those of any of our affiliates, or to protect our rights, privacy, safety or property and/or that of our affiliates, you, or others.

We may use and disclose personal information to investigate security breaches or otherwise cooperate with authorities pursuant to a legal matter.

We may use and disclose information that does not personally identify you (including the information described under "Cookies and Other Technologies," below) for any purpose, except to the extent limited by applicable law. If we are required to treat such information as personal information under applicable law, then we may use it for all the purposes for which we use and disclose personal information.

We may combine information that does not personally identify you with personal information. If we do, we will treat the combined information as personal information as long as it is combined..

The Services may contain links to, or otherwise make available, third-party websites, services, or other resources not operated by us or on our behalf ("Third Party Services"). These links are provided as a convenience only and do not constitute an affiliation with, endorsement or sponsorship of the Third Party Services. Specifically, the tools and resources section available on the site in connection with the Services are links to Third Party Services.

Any information you provide to such third parties is not subject to the terms of this Privacy Policy, and we are not responsible for the privacy or security of the information you provide to them or their handling of your information. We recommend that you review the privacy policy of any third party to whom you provide personal information online.

In addition, we are not responsible for the information collection, use, disclosure, or security policies and practices of other organizations, such as Apple, Google, Microsoft, RIM, or any other app developer, app provider, operating system provider, wireless service provider, or device manufacturer.

We may collect data about you from publicly available sources to personalize your experience. We may also obtain data provided by third parties. For example, we may obtain information from companies to improve the accuracy of the information we have about you (e.g., adding your zip code to your address information). This improves our ability to contact you and increases the relevance of our offers and communications to you.

We seek to use reasonable physical, technical, and administrative safeguards to protect personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account with us has been compromised), please immediately contact us in accordance with the "Contact Information" section below.

You are responsible for maintaining the confidentiality of your Services access information and password and for restricting access to your device, and you agree to accept responsibility for all activities that occur under your password.

Like many other websites and online services, we collect information about Services traffic and usage patterns through the use of cookies, Web server logs, and other, similar technologies. We use this information for various purposes, such as to ensure that the Services function properly, to facilitate navigation, to personalize your experience, to understand use of the Services, to diagnose problems, to measure the success of our marketing campaigns, and to otherwise administer the Services.

Cookies are small computer files we transfer to your computer's hard drive. These small text files help us personalize content on our pages and provide programs like e-coupons. Your browser software can be set to reject or accept cookies. Instructions for resetting the browser are available in the Help section of most browsers.

Our use of cookies also allows us to collect and retain certain information about a website user, such as the type of Web browser used by our customer. Reviewing our Web server logs and our customers' use of our site helps us to, among other purposes, statistically monitor how many people are using our site and for what purpose.

Your IP address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider. An IP address may be identified and logged automatically in our server log files whenever a user accesses the Services, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications and other services. We use IP addresses for purposes such as calculating usage levels of the Services, helping diagnose server problems, and administering the Services.

We may use Adobe Flash Local Stored Objects ("LSOs") and other technologies to, among other things, collect and store information about your use of the Services. If you do not want Flash LSOs stored on your computer, you can adjust the settings of your Flash player to block Flash LSO storage using the tools contained in the Website Storage Settings Panel. You can also control Flash LSOs by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash LSOs (referred to "information" on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash LSOs that are not being delivered by the operator of the page you are on at the time). Please note that setting the Flash Player to restrict or limit acceptance of Flash LSOs may reduce or impede the functionality of some Flash applications.

We do not respond to browser do-not-track signals.

We may use analytics providers that use cookies, pixel tags and other, similar technologies to collect information about your use of the Services and your use of other websites or online services.

Fraudulent Sites, Spam & Phishing

Please be aware that there may be fraudulent websites that illegally use Accordant logos, and other aspects of the Accordant brand. Accordant is in no way associated with any fraudulent websites. These sites may circulate their presence on the internet via spam email, or through fraudulent phishing practices.

These sites have not been authorized by Accordant to use our name and we work aggressively to identify their source and have them shut down. If you are in receipt of this type of spam email, to help protect your privacy you should avoid replying to it or forwarding it to other people.

In addition to our official websites, Accordant works with a number of third parties that host websites and micro-sites that provide information and services to our customers. If you are concerned that a website or an email may be fraudulent, please contact us by phone at 1-866-443-0933 or email us at privacy.officer@cvscaremark.com.

You can take yourself off our email list for promotional offers at any time by updating your Email Communications preference in your Account Profile or by following the instructions contained in such emails. If you opt out of receiving promotional emails from us, we may still send you important administrative messages, from which you cannot opt out.

You can request the removal or modification of the personal information you have provided to us by sending an email to the appropriate area under "Contact Us." For your protection, we may only implement requests with respect to the personal information associated with the particular email address that you use to send us your request, and we may need to verify your identity and obtain information on the context in which you provided your personal information before implementing your request. We will try to accommodate your request as soon as reasonably practicable.

Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion. There may also be residual information that will remain within our databases and other records, which will not be removed.

If you are our customer and a California resident, you may request that we provide you with certain information about the entities with which we have shared our customers' personal information for direct marketing purposes during the preceding calendar year. To do so, please write to us at privacy.officer@cvscaremark.com.