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Terms of Use Terms of Use

Effective Date of Terms of Use: September 10, 2012

Legal Notices.

Please read this carefully before using our website.

This website is provided by Accordant Health Services, LLC, a CVS Caremark company (Accordant). If you go to our website or download anything from it, you agree to follow the rules and terms here. You may not use the website or download materials from it ("Materials") if you don't agree with these Terms of Use.

Limited License: These are the rules for using this website.

Since you agree to use this website as described in these Terms of Use, Accordant will allow you a license to use this website for information you need. This license means you agree to use the website in a safe and appropriate way. License to use this website is limited and can't be shared with other people. By using the website, you agree not to do anything that would try to, or would, interrupt the operation of the website in any way.

Accordant will allow you to view and download the Materials at this website for your personal use only. You can't use this information for your business or to earn money. It can't be sold to other people. You cannot allow others to log on to the website as you or log on as someone else without their permission. You can download things from the website as long as you: 1) keep the copyright and other proprietary notices contained in the Materials on all copies of the materials; 2) don't change or rewrite the Materials in any way or copy them or use them to make money or for business reasons, including showing them to the public, and 3) don't share them with other people unless you give them these Terms of Use and they agree to follow them. You agree to follow these rules and understand that they can be changed at any time. By using the website, you understand and agree that everything on the website (including text, software, sounds, music, photos, and videos) is protected by certain rights and laws. These are called proprietary, trademark, or copyright laws. You agree to follow these laws in your use of this website. You also agree to do all you can to keep copies of Materials safe and private. Accordant does not give you any other rights to use this protected information other than as specified here.

Third-Party Websites: This section is about other websites that are not owned by Accordant.

To make it easier for you to find and use information, Accordant may give you links to third-party websites. These websites may be outside of the control of Accordant. If you decide to visit any linked website, you understand that it may not be safe. You agree that Accordant will not be responsible for information or any problems on other websites. Accordant is not responsible for these websites. These websites may have their own rules about what you can do with information you find there. The rules listed here do not cover third-party websites, and their rules do not apply here. Accordant is not responsible for anything you do on third-party websites. You should check the websites' "Terms of Use" before you use them. The Terms of Use are the rules that state how you can use the information there. These third-party websites also do not have the right to use any trademark, trade name, logo or copyright symbol of Accordant or any of its affiliates or subsidiaries.

External Linking to This Website: This section is about others' links to our website.

All links to this website must be approved in writing by Accordant, except when Accordant consents to links in which: (i) the link is just text and has only the name "Accordant Health Services" or the link takes you only to and not to other pages on that website; (ii) the link, when clicked by a user, shows that page full-screen in another browser window. It cannot show the page in a window on the linked website; and (iii) the look, position, and other parts of the link should not make it look as if it's a page belonging to, or otherwise a part of the website of Accordant, or hurt the image of the name and trademarks of Accordant or its affiliates. Accordant can cancel this consent to link at any time.

Use of Website: This section is about our right to deny access to this site.

You agree to use the website only for information and not for illegal purposes. You won't use it to send materials that:

  • are illegal
  • harass others
  • speak poorly of Accordant
  • invade privacy
  • are abusive, threatening, harmful, or vulgar
  • are confidential and shouldn't be shared
  • deny rights to others

You agree that Accordant can decide for any or no reason to block you from using this website.

User Submissions: This section is about content you post on our website.

The personal information you give us on the website will be used and shared only as stated in the website's Privacy Statement, which is also part of this Agreement. When we use the term "personal information," we mean things like your name, street address, phone number, email address, and any other information that would allow someone to identify you.

We also protect your personal information when it is sent over the internet to others involved in your health care by encrypting it (i.e., making it unreadable) during transmission. This helps to keep your information safe.

Accordant has other rules that help keep personal information that you share with us private and safe.

To stop others from seeing your information, we use:

  • strong passwords required to access all computers
  • encryption on all laptops
  • privacy locked screen savers when staff are away from their computers

Access is strictly limited to only those who are approved to use:

  • websites
  • electronic devices
  • data storage

Cookies: This section is about information we may collect.

Many websites use cookies. This is a term that means small pieces of information that are collected as you use our website. Cookies may help you not have to re-enter a password or save items in your shopping cart on a website. But they can do many other things, too. We use cookies to help us understand what is important to our users. They are not linked to you and we can't see any of your personal information. Cookies help us make our website even better for other users and for you. But you can change your computer settings to block this. To learn more about this, check the Help section of the program you use to get on the internet.

Only approved Accordant staff or contractors, trained to keep your personal information safe and secure, may access this data

Electronic Communications: This section is about email communications and other activities on this website.

When you send emails to us, you agree to both send and receive emails from us. You also agree that any requirement for us to communicate with you in writing may be met by an email communication from us.

You agree that you will be careful when using the "Contact Us" email address link. You won't send, attach, or write anything that is offensive or takes away rights from others.

Any user submitting or otherwise exchanging communications, content or Material, including, without limitation, any personal or commercial information, idea, concept or invention, irrevocably grants to Accordant an unrestricted, worldwide, royalty free license to use, reproduce, display publicly, perform, publish, transmit and distribute such materials, and you further agree that Accordant is free to use any ideas, concepts or know-how that you or individuals acting on your behalf provide to Accordant. All Materials submitted as part of a contest will be governed by contest rules published with the contest.

Voluntary Disclosure of Personally Identifiable Information in Message Boards and other Interactive Areas:

This section is about sharing information on this website.

All members have the right to use our message boards. You may post and read messages here. But please be careful. Don't forget that things you post are public information. That means anyone can read them. When you add any information that can be used to connect to you (like your name, email address, or city and state), it may be used by others. Or others may be able to identify you and know where you live. Do not post anything personal on the message boards.

We cannot control what happens to information you post. No one should be able to contact you for profit, because it's against our rules. But you can help by being very careful about what you share online. This will help keep you safe.

Secure Socket Layer: This section is about how we keep your information secure online.

Accordant uses Secure Socket Layer ("SSL") encryption technology to keep information safe that you send to us over the Internet. But you have to make sure you have the right programs to use this. Your web browser must be able to handle the SSL technology. Some examples are Mozilla Firefox or Internet Explorer, version 3.0 or higher, for example.

Limitation of Warranty and Disclaimer of Liability: This section is about how you are responsible for results from using this website

The Materials on this website may have mistakes and typos. Accordant isn't responsible if these Materials aren't correct. And we aren't responsible for the reliability of any advice, statement or other information you read on the website. You agree that by using this information as advice, opinions, or statements of fact that you may be at risk. Accordant can, at any time, correct any errors or problems in any portion of the website. Accordant may make any other changes to the website, the Materials on the website and the products, programs, services or prices (if any) described in the website at any time without telling you first.

The use of this website and its content is at your own risk and the website and content are provided "as is." Using the website and sending information to us over the internet can never be completely safe. There are some things we can't control. So we can't be at fault if there's a delay, interruption, compromise, or corruption of any data or other information that you send or receive over the internet on our website.

As much as allowed by law, Accordant and CVS Caremark and the website disclaim all warranties, express and implied, statutory and otherwise, including but not limited to the implied warranties of merchantability, title, non-infringement, and fitness for particular purpose.

In no event shall Accordant and CVS Caremark, the website, or the website's licensors, suppliers or content providers be liable for any damages, including, without limitation, direct, indirect, incidental, consequential, special, exemplary and special damages or damages resulting from lost data or business interruption, no matter what the form of action or the reason for the claim, whether based on warranty, contract, tort, strict liability or any other legal theory, and whether or not a party has been advised of the possibility of damages.

Some jurisdictions do not allow the disclaimer of certain types of damages or liability in whole or in part with respect to consumer agreements, and although the exclusions, limitations and disclaimers in these Terms of Use shall always be construed to take full advantage of their meaning to the extent permitted by law, you should talk to your own attorney about any laws or regulations that apply to you.

Indemnification: This means you are responsible if you violate our Terms of Use.

You agree to defend, indemnify, and hold Accordant and CVS Caremark, its officers, directors, employees, agents, licensors, affiliates, service providers and suppliers, not at fault or responsible for any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of these Terms of Use to which you have agreed by use of this website.

Changes: This means our Terms of Use may be updated.

Accordant and CVS Caremark have the right, if they choose, to change, modify, add or remove any portion of this document at any time. Changes in these Terms of Use will be effective when such change is posted. Your continued use of the website after any changes to those Terms of Use have been posted on-line will be taken as your agreement to these terms.

We at any time may change or remove any or all of the website and/or any or all of the information appearing there without notice to you. You agree that we shall not be responsible to you or any third-party for any modification or discontinuance of such features, products, services, information or the website. Accordant may cancel the authorization, rights and license given above and, upon doing so, you must destroy all Materials in your possession right away and without exception.

International Users and Choice of Law: This section is about Worldwide Website Law.

This website is managed and run by Accordant from its offices within the United States. Accordant does not intend for materials at this website to be used outside of the United States and access to them from territories where their content is illegal or restricted is prohibited. You may not use the website or export the Materials in violation of US export laws and regulations. If you access this website from a location outside of the US, you are responsible for compliance with all local laws. These Terms of Use shall be governed by the laws of the US and of the State of New York, without giving effect to their conflict of laws provisions.

Your Agreement to these Terms of Use is the entire agreement between Accordant and you with respect to your use of the website. If for any reason a court of law finds any part of these Terms of Use to be unenforceable, that part shall be considered deleted and the remainder shall be enforced as much as possible so as to affect the intent of the Agreement, and the remainder of this Agreement shall continue to be in effect.

Health Information: This section is about using online health information.

This website and any information here shouldn't take the place of visits with your doctor. Don't use this information to diagnose or treat a disease. Don't stop or start any medicines based on the information you find on our website. Always talk with your doctor or health care team before making any changes – even changes to your diet or exercise. If you have or think you have a medical problem, call your doctor or health care team right away. If you think you may have a medical emergency, call 911 or your doctor (or other appropriate emergency phone number) immediately.

Information and statements regarding vitamins, minerals, or herbs have not been evaluated by the Food and Drug Administration and can't be used to find, treat, cure, or keep you from getting any disease. You should read carefully all product packaging prior to use.

Contacting Accordant and CVS Caremark: This section is about contacting us about these Terms of Use.

If you have any questions about these Terms of Use or website, please call or write to the Accordant Privacy Office at the address below.

Accordant cares about you, your personal information and your rights. Please call or write to us if you have questions or concerns or to report a complaint. Thank you.

Accordant Health Services

Quality Department

4900 Koger Boulevard, Suite 100

Greensboro, NC, 27407

Telephone: 1-800-948-2497

TDD/TTY: 1-800-735-2962

You can also contact CVS Caremark at:

CVS Caremark Corporation

P.O. Box 52072

Phoenix, AZ 85072-2072

Hotline: 1-866-443-0933 or

Changes to this Privacy Statement will be posted on this page. We encourage you to visit our Privacy Statement regularly for updates.

Accordant is a wholly owned subsidiary of CVS Caremark. Additional financial information regarding CVS Caremark is available upon request.

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Accordant adheres to strict ethical principles when conducting business, marketing and providing disease management and case management services. Additional information regarding
Accordant's ethical policy is available upon request. Contents Copyright © 1998-2018 Accordant, A CVS Caremark Company. All Rights Reserved.
Accordant is a wholly owned subsidiary of CVS Caremark. Additional information regarding financial ownership is available upon request.